Tags: Business Development Representative, BDR, Sales Development, Outbound Sales, SaaS, Cloud Contact Center, Enterprise Sales, Mid-Market, UK & Ireland, Salesforce, Remote/Hybrid (Region-based)

About Five9

Five9 is a leading provider of cloud contact center software, empowering organizations worldwide to deliver exceptional customer experiences through cloud innovation. Guided by a strong team-first culture, Five9 values diversity, inclusion, and authenticity—creating an environment where people can innovate, grow, and thrive together.

The Role

As a Business Development Representative, you’ll be responsible for generating pipeline for Five9’s Small/Mid-Market and Enterprise Sales teams across the UK & Ireland (UK&I) region.

You’ll be on the front lines of outbound prospecting—introducing Five9 to potential customers, qualifying opportunities, and setting the foundation for long-term revenue growth. Strong performance in this role opens doors to career advancement across sales and the broader organization.

Key Responsibilities

Qualify outbound leads from marketing in the UK&I region and convert them into sales opportunities
Consistently meet or exceed quota for qualified opportunities passed to field sales
Proactively manage and disposition all assigned leads
Qualify prospects using BANT-style criteria (budget, authority, need, timing) and capture key sales insights
Build relationships with potential customers by understanding their business environment and anticipating needs
Clearly communicate Five9’s value proposition via phone and email
Log all activities and prospect information accurately in Salesforce.com
Provide targeted feedback on sales tools, prospect quality, and marketing campaign performance
Collaborate closely with sales, channel, and marketing teams to improve demand generation processes and best practices

Key Qualifications

Bachelor’s degree required
Experience in a lead generation or business development environment
Strong cold calling and outbound communication skills
Familiarity with CRM systems and standard office software
Proven track record of achieving quotas and performance targets
Ability to handle objections and educate prospects using a consultative sales approach
Demonstrated curiosity, motivation, initiative, and resourcefulness
Professional business acumen with excellent written and verbal communication skills
Strong team orientation with openness to new ideas and feedback
Excellent time management and multitasking abilities

Nice to have

Experience selling enterprise SaaS or technology solutions

Diversity & Compliance

Five9 is an equal opportunity employer committed to building a diverse and inclusive workforce. A broad range of backgrounds, perspectives, and skills makes us stronger.

⚠️ Fraud Notice: Five9 will never request payment from applicants at any stage of the hiring process.

Five9

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